Pengumuman Untuk Pengguna ASRock P67/H67 Terkait Dengan Problem Intel Chipset Cougar

Dear All Customer and Partner Dealer,

Berikut kami umumkan terkait press release dari Intel mengenai chipset Intel Cougar Point pada board P67 dan H67 mengenai semua brand motherboard yang akan memperlambat trasfer data dari HDD. Sebelumnya agar tidak panik mensikapi berita dari Intel pada link ini http://www.intel.com/support/chipsets/sb/CS-032263.htm

Quote:

SANTA CLARA, Calif., Jan. 31, 2011 – As part of ongoing quality assurance, Intel Corporation has discovered a design issue in a recently released support chip, the Intel® 6 Series (and the Intel® C200 Series Chipset), and has implemented a silicon fix. In some cases, the Serial-ATA (SATA) ports within the chipsets may degrade over time, potentially impacting the performance or functionality of SATA-linked devices such as hard disk drives and DVD-drives. The chipset is utilized in PCs with Intel’s latest Second Generation Intel Core processors. Intel has stopped shipment of the affected support chip from its factories. Intel has corrected the design issue, and has begun manufacturing a new version of the support chip which will resolve the issue. The Sandy Bridge microprocessor is unaffected and no other products are affected by this issue. The company expects to begin delivering the updated version of the chipset to customers in late February and expects full volume recovery in April. Intel stands behind its products and is committed to product quality. For computer makers and other Intel customers that have bought potentially affected chipsets or systems, Intel will work with its OEM partners to accept the return of the affected chipsets, and plans to support modifications or replacements needed on motherboards or systems. The systems with the affected support chips have only been shipping since January 9th and the company believes that relatively few consumers are impacted by this issue. The only systems sold to an end customer potentially impacted are Second Generation Core i5 and Core i7 quad core based systems. Intel believes that consumers can continue to use their systems with confidence, while working with their computer manufacturer for a permanent solution. If you believe you may be affected by this issue, please contact your place of purchase, or your Intel Field Sales Representative.

• Motherboard semua vendor yang kemungkinan akan bermasalah pada port SATA2 adalah motherboard dengan shipping dari vendor ke Indeonsia setelah 9 Januari 2011
• Permasalahan akan timbul setelah pemakaian kurun waktu 3 tahun dengan dampak file transfer HDD melambat
• Melambat karena port SATA2 3Gbps dengan controller Intel Cougar Point bermasalah pada desain chipset
• Port SATA3 6Gbps Intel dan Marvell terbebas masalah

Berikut kami susulkan dengan gambar, tentang guide di motherboard ASRock untuk meminimalkan problem terjadi

• Port SATA berwarna biru adalah port Intel SATA2 3Gbps yang dikhawatirkan bermasalah
• Port SATA berwarna putih adalah port Intel SATA3 6Gbps dan Marvell SATA3 6Gbps yang tidak bermasalah dan aman dipergunakan
• Kami sarankan untuk media storage HDD dan SSD untuk dipasang pada port SATA3 6Gbps warna putih
• Untuk media storage read only seperti DVD ROM Drive bisa ditoleransi dipasang di port SATA2 3Gbps karena tidak beresiko loss data, kita tidak akan bisa menghapus file pada DVD real time
• Motherboard ASRock H67-M dan P67 Pro3 memiliki 2 port Intel SATA3 6Gbbps dan 4 port Intel SATA2 3Gbps
• Motherboard ASRock P67 Extreme4 memiliki 2 port Intel SATA3 6Gbps, 2 port Marvell SATA3 6Gbps dan 4 port Intel SATA2 3Gbps
• Motherboard ASRock Fatal1ty Profesional memiliki total 10 port SATA dengan rincian: 2 port Intel SATA3 6Gbps, 4 port Marvell SATA3 6Gbps, dan 4 port Intel SATA2 3Gbps
• Hard Disk, Optical Disk, Solid State Drive model koneksi SATA2 akan tetap terbaca dengan baik di port SATA3

ASRock akan mengganti motherboard yang terkena masalah tanpa biaya merujuk himbauan Intel dengan ketentuan bahwa motherboard revisi chipset terbaru dari Intel telah ready. Barang pengganti akan diproduksi segera setelah chipset revisi Cougar Point dari Intel selesai yang akan dilanjutkan dengan produksi massal motherboard. Sementara menunggu unit pengganti ready, Anda bisa menggunakan tips manajemen SATA seperti guide di atas.

Bagi user yang menggunakan motherboard chipset P67 dan H67 dari ASRock dipersilahkan untuk mengirim data ke alamat service@astrindo.co.id dengan rincian

• Nama
• Alamat
• No Telpon yang bisa dihubungi
• Motherboard model
• Serial Number motherboard